Cancellation policy

Some items in our store may be offered to you as a subscription, pre-order, or try-before-you-buy. This cancellation policy explains how to modify or cancel this type of purchase.

 
Subscriptions
When you sign up for a subscription, you'll receive repeat deliveries. These are based on the duration and frequency of the subscription you selected.
Your payment details will be stored securely, and you'll be charged for each of these deliveries unless you choose to pay in advance.
Some subscriptions may renew automatically at the end of their term. If you don't want to renew a subscription, you can cancel it.
If you'd like to cancel or change your subscription, you can do so at any time. Your order confirmation emails include links to your order. You can manage your subscription from there.
Check out our return policy for more details on returns and refunds.

 
Pre-orders
When you buy a pre-order, you're purchasing a product that is out of stock or will be available soon. We may collect no payment or a partial deposit when you order, save your payment method, and then take the full or remaining payment at a later date.
You can cancel a partially paid pre-order that hasn't been processed yet. If the order has been processed, you can't cancel it, but you can request a full or partial refund. Check out our return policy for more details on returns and refunds.

 
Try before you buy
When you order an item to try before buying it, we authorize your payment method before fulfilling the order. You have a set amount of time to decide whether you want to keep the item. Once that time is up, if you haven't returned the item, we'll charge your payment method for the full amount.